Transform customer experience with conversation intelligence:
Easily integrate advanced conversation intelligence capabilities into your contact center applications. Conversation Intelligence can work with both Audio & Video data
Key Use Cases
Agent Performance & Coaching:
Transcribe customer calls to identify top performers and model behaviors and tactics that produce the best outcomes. Make data-driven decisions to create effective customer playbooks with real results.
Call Quality Management:
Track sentiment and caller intent in real-time or asynchronously to surface customer dynamics that result in better CSAT and improve conversions.
Conversational Intelligence
A Machine Learning Based Speech Analysis Engine
Key Features:
- Monitor and analyze all conversations
- Automate Call Quality and the Feedback mechanism
- Improve Quality of Service by Monitoring All Agent – to customer interactions
- Reduce Overhead and Standard Operational Expenditures
- Identify Cross-sell and Up-sell Opportunities
- Dramatically improve Contact Center efficiency, Agent productivity and Customer Satisfaction